FAQ

1. Choose an item from our shop, select size and color to add the item to your cart.
2. After you put all your favorite pieces in the cart continue with
   “checkout” or you proceed directly with PayPal, which will lead you to
   the PayPal-Checkout
3. Now put in the required information, like the shipping address and e-mail and to get to shipping.
4. Choose your favorite way of shipping and proceed to payment.
5. Choose the way you want to pay in and check your order for a last time.
6. After checking, you can complete the order.
7. Now check your E-Mail account where you should receive a confirmation
   mail for your order. If you didn't receive a confirmation mail, please
   contact us via mail or call us.

• We ship to all 27 EU countries.
  Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus

• As well as internationally to 179 other countries.
  Afghanistan, Ägypten, Albanien, Algerien, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Äthiopien, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivien, Bosnien und Herzegowina, Botsuana, Brasilien, Brunei Darussalam, Burkina Faso, Burundi, Cabo Verde, Chile, China, Cookinseln, Costa Rica, Côte d’Ivoire, Curaçao, Dominica, Dominikanische Republik, Ecuador, El Salvador, Eritrea, Falklandinseln, Färöer, Fidschi, Französisch-Guayana, Gabun, Gambia, Georgien, Ghana, Gibraltar, Grenada, Grönland, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Indien, Indonesien, Irak, Iran, Island, Israel, Jamaika, Japan, Jemen, Jersey, Kambodscha, Kamerun, Kanada, Karibische Niederlande, Kasachstan, Katar, Kenia, Kiribati, Kolumbien, Komoren, Kongo-Brazzaville, Kongo-Kinshasa, Kosovo, Kuba, Kuwait, Laos, Lesotho, Libanon, Liberia, Libyen, Liechtenstein, Madagaskar, Malawi, Malaysia, Malediven, Mali, Marokko, Martinique, Mauritius, Mayotte, Mexiko, Monaco, Mongolei, Montenegro, Montserrat, Mosambik, Myanmar, Namibia, Nauru, Nepal, Neuseeland, Nicaragua, Niger, Nigeria, Niue, Nordkorea, Nordmazedonien, Norwegen, Oman, Pakistan, Panama, Paraguay, Peru, Philippinen, Republik Moldau, Réunion, Russland, Sambia, Samoa, San Marino, Saudi-Arabien, Schweiz, Senegal, Serbien, Seychellen, Sierra Leone, Simbabwe, Singapur, Somalia, Sonderverwaltungsregion Hongkong, Sonderverwaltungsregion Macau, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts und Nevis, St. Lucia, St. Martin, St. Pierre und Miquelon, St. Vincent und die Grenadinen, Südafrika, Sudan, Südkorea, Südsudan, Suriname, Syrien, Taiwan, Tansania, Thailand, Timor-Leste, Togo, Tonga, Trinidad und Tobago, Tschad, Tunesien, Türkei, Turkmenistan, Turks- und Caicosinseln, Tuvalu, Uganda, Ukraine, Uruguay, Usbekistan, Vanuatu, Vatikanstadt, Venezuela, Vereinigte Arabische Emirate, Vereinigten Staaten, Vietnam, Zentralafrikanische Republik

For shipping within the EU we use DHL Paket and DHL Express. For international orders, we ship the packages exclusively with DHL Express to enable faster delivery.

We normally need about 3 to 4 days to get it to you nationwide (Germany)
For international orders about 7 to 9 days til its arrival.
Due to high traffic and many orders from our shop the delivery can take up to 14 days. Please excuse the long delivery time.

• The shipping fee for Germany is between €4.90 and €15.00.
• For orders from other European countries, the shipping fee is between €15.00 and €25.00.
• For orders from the USA and countries outside the EU, we charge a delivery fee of €29.00 or more.
  Please note that the shipping fee varies depending on your delivery address,
  the size of the shipping package and the weight of your shipment.

You'll receive a tracking code after we shipped your order.

If the item is damaged or it didn't fit your needs, you can send it back to us within 14 days.

Here you can access our returns portal. RETURN

Unfortunately we cannot bear the costs of a return. We apologize for any inconvenience.

For sure, we can exchange the items. Simply send your shipment back and state an exchange as the reason for return.

Here you can access our returns portal. RETURN

The moment we receive your return we'll arrange the payback immediately. The payback will be implemented with the method you placed your order
in.

Esther Perbandt
Almstadtstrasse 3
10119, Berlin
Germany

The order will be cancelled and you'll get the product price refunded.

Unfortunately we're not able to ship an order to different addresses. If
would like to do so we recommend to place different orders for the
addresses.

After you set your order you'll receive a confirmation mail with further details. If there is no Mail from us in your mailbox please contact us
and check your spam folder.

We'll not accept any order via phone.

We only accept orders through our online shop or in our store in Berlin.

For sure! Just put in our address (Almstadtstraße 3, 10119 Berlin) as the shipping address and we'll prepare the order for you.

If you have paid shipping costs, we can refund them afterwards.

If something in your order is missing we're deeply sorry for this
inconvenience. Please send us a message via mail and we'll immediately solve the problem.

If you placed an order and you want to cancel or change it please send
us a message through E-Mail or call us. Please don’t forget to send us the order-number so that we are able to know which order it is.